The AI Diagnostic Agent
For Plumbing SaaS
Cupro AI acts as your virtual master plumber. It triages customer calls, diagnoses issues with 98% accuracy, and ensures you dispatch the right technician with the right parts, every time.
Category: Water Heater Repair EMERGENCY
Matched 'side pipe leak' on tank to:
T&P relief valve failure (98% conf).
The Industry Challenge
Stop guessing the problem. Start arriving prepared.
Traditional intake relies on customer descriptions, leading to misdiagnoses and wasted dispatches. Cupro AI flips the script with visual verification and expert-level triage.
The Old Way
Dispatchers spending 15+ minutes triaging every single incoming call.
Dispatching the wrong technician or missing parts.
Losing revenue to high unapplied time and misdiagnoses.
The Cupro Way
AI handles intake in under 2 minutes, gathering complete diagnostic context.
Deterministic routing ensures the right tech and right parts every time.
Reduce unapplied time, increase first-time fix rates, and boost margins.
Core Capabilities
The ultimate toolbelt for the modern plumbing business.
Move past guesswork. Cupro AI brings deterministic, data-driven insights right into your dispatch center and your technicians' hands.
Automated Diagnosis Report Generation
Cupro engages customers via SMS, asking dynamic questions and collecting photos to identify the root cause of the plumbing or HVAC issue before anyone is dispatched.
Predictive Parts Recommendation
Before the technician even leaves the depot, Cupro AI analyzes the reported symptoms and cross-references historical data to recommend exactly what parts to bring to the job.
Intelligent Tech Routing
Ensure the correct technician is assigned from the start. Cupro automatically predicts the required skill level (e.g., Journeyman vs. Master) based on the severity and complexity of the diagnosed issue.
Risk & Liability Mitigation
Automatically document all diagnostic suggestions, decisions, and outcomes to ensure compliance and prevent post-service liability claims.
The AI Process
Flawless diagnostics in four simple steps.
The Cupro intake flow is designed to feel completely natural to your customers, while silently executing complex technical logic under the hood.
Intake & Triage
Customers select from 17 specific plumbing/HVAC categories via a mobile-first form. Cupro immediately categorizes priority level (Routine to Emergency).
Content Mastery
Based on the initial input, our agent grasps the details and processes the specific problem, dynamically adapting its questions to narrow down the exact issue parameters.
Visual Evidence
Customers seamlessly upload up to 5 photos/videos directly to secure S3 storage, giving the AI eyes on the actual hardware.
AI Analysis & Dispatch
Our AI processes the text and media, cross-references internal few-shot examples, and generates a structured report prioritizing urgency, parts needed, and recommended tech level.
John Doe - Flowing Leak
Water Heater Repair • Emergency
Triage model confirms failed pressure relief valve on 50gal tank heater based on customer video.
Core Use Cases
Built by plumbers, for plumbers.
Cupro knows the difference between a leaky flapper and a cracked tank. Here is how it handles your most common calls.
Water Heaters
Instantly distinguish between tank and tankless issues. Cupro AI asks about pilot lights, error codes, and age before verifying with a photo of the relief valve or unit.
Drain Cleaning
Differentiate between a simple sink clog and a main sewer line backup. Cupro automatically escalates severity and recommends camera inspections when necessary.
Leak Detection
Customers upload video of the leak. Cupro identifies the pipe type (copper, PEX, PVC) and the leak rate, ensuring techs arrive with the exact fittings required.
Emergency Triage
For late-night calls, Cupro rapidly assesses if it's a true emergency (e.g., active burst pipe, gas leak) or something that can wait until morning, saving you costly on-call rollouts.
Measurable Impact
Metrics that move the needle.
Deploying Cupro AI isn't just a tech upgrade—it's an operational transformation that directly impacts your bottom line.
Contractor Success
Trusted by modern service businesses.
See how forward-thinking plumbing and HVAC companies are reducing overhead and increasing first-time fix rates with Cupro AI.
"Before Cupro, our dispatchers spent 15 minutes on the phone trying to diagnose a leak. Now, the AI handles the triage, asks the right questions, and sends a comprehensive report before we dispatch a technician."
Sarah Jenkins
Operations Manager, FlowRight Plumbing
"The ability to accurately predict which parts our techs need before they arrive has reduced our unapplied time by over 30%. It's like having a Master Plumber on every intake call."
Mike Reynolds
Owner, Reynolds Home Services
"We've eliminated 'blind' dispatches. When our technicians arrive, they already have context, customer photos, and a likely diagnosis. Our customer satisfaction scores have skyrocketed."
David Chen
Service Director, Apex HVAC & Plumbing
Plug & Play
Seamlessly fits into your workflow.
Cupro isn't just an isolated bot. It's deeply woven into the tools your team already uses every single day.
ServiceTitan Integration
Cupro automatically creates customer profiles, locations, and books jobs directly in ServiceTitan. Attached to every booking is the full diagnostic report and photo URLs.
SMS Dispatch
Send intake links instantly via text. Dispatchers just enter a phone number in the dashboard, and the customer receives a secure, personalized form link.
AI Vision
Powered by the world's most advanced multi-modal AI. It parses conversational complaints and analyzes uploaded site photos to achieve expert-level diagnostics.
Custom Prompt Management
Our admin dashboard lets you edit the AI's core instructions and inject 'Few-Shot Examples' so the AI learns exactly how you run your business.
Questions & Answers
Frequently Asked Questions
No. Cupro functions as a specialized assistant for your dispatchers. By automating the technical triage and visual evidence gathering, your team can handle 2x the call volume and focus on customer relationship management rather than technical troubleshooting.
That's exactly where Cupro shines. Our 'Other/Not Sure' dynamic category asks generalized questions to narrow down the issue space. Most importantly, it prompts the customer to upload photos or a short video, allowing AI Vision to visually identify the problem for them.
Yes. The AI Engine operates on a prompt management system allowing for category overrides. You can inject custom 'Few-Shot Examples' into the admin dashboard to train Cupro on how your specific technicians prefer to diagnose certain jobs.
Your dispatchers can trigger an SMS via our Twilio integration directly from the Admin dashboard, or you can embed the intake link prominently on your own website.
Ready to stop dispatching blind?
Join the home service businesses upgrading their dispatch centers with Cupro's AI Diagnostic Agent.